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Most answers can be found here. If there’s a question we haven’t answered, drop us an email: firstname.lastname@example.org
Simple! Just head to our Shop and click on ‘Bottle’. This will take you to our aluminium bottle shop where you can purchase your chosen Bottle.
Yes, your bottles will be empty when you receive them. We chose to do this so you can use them for life with whatever formula you like. Just be sure to purchase the formula that corresponds to the right bottle! Eg: Hand Wash Refill for your Hand Wash Bottle.
Yes, yes and yes! Our aluminium bottles are designed to be your bottle for life. Just rinse the bottle out with some warm water prior to squeezing in your subsequent refill product.
You can! When shopping for your bottles, simply choose between a pump or an aluminium cap.
We want you to reuse where you can and these pumps can be used for as long as possible! Just be sure to rinse the pump between each refill.
At present, for aluminium cosmetic bottles there are no other alternatives to a plastic pump. Also, this component is meant to be reused and it’s our commitment to reusing these that will ensure we banish single-use plastic for good.
Easy! Just head to our Shop and click on ‘Refill’. This will take you to our refill shop where you can purchase your chosen refill.
We ask that you use the refill that matches the bottle, eg: Hand Wash Refill for the Hand Wash Bottle.
Easy! The aluminium pouch spout is made to fit snugly inside the aluminium bottle head so it can be easily squeezed and decanted. We recommend that you get as much product out of your aluminium bottle to begin with, so add some water to the remaining contents before you put a new formula in.
Yes! When shopping for your refills, you can choose between a one-off purchase or a subscription. Our subscription price means you will get a bigger discount on your refills.
The refill pouches are made from a combination of aluminium and a fine layer of plastic which helps protect the formula. This type of material requires a specific type of recycling to break it down. We need your help and small effort to send these pouches back to us once you have used them. So follow the instructions on the back of the pouch and get posting!
Inside your box there will be a recycling bag which is free to return. Collect 8 pouches, seal your bag and pop it in the post box! You can also send your aluminium lids and plastic pumps to us in this bag. When we receive them, we then bulk send the returns to our recycling partner, Terracycle and they repurpose the pouches into new materials.
We need to receive the pouches back clean and dry. Please cut around the spout and rinse the refill pouches with warm water, removing all of the product residue. Then dry the refill pouch before placing in the recycling bag. We also reuse the caps with every pack, so please don’t forget to send the caps back with your order- as these will live on for new pouches!
Yes! Postage to send your empty refill pouches back is always on us! Just place your refill pouches into the prepaid recycling bag and pop it in the post box. We ask that you send a minimum of 8 pouches back- however if you sadly don’t want to shop with us anymore and have less than 8 pouches to send back, we will accept these.
Yes! When shopping for your refills , you can choose between a one-off purchase or a subscription. Our subscription price means you will get a bigger discount on your refills.
We offer subscriptions on our individual refills and also on our 2, 3 and 4 refill kits. Choose between 2, 4, 6 and 8 week delivery intervals.
Simple! Just head to the ‘My Fiils’ section in the right-hand menu to log into your account. Here you’ll be able to view all the details of your subscription.
Yes! Hit ‘Edit my subscription’ in ‘My Subscription’ to swap out different products and scents.
Of course! Once you have collected at least 8 refill pouches, simply click ‘Edit my subscription’ to add a recycling bag to your next delivery.
Yes! When editing your subscription, you can change your delivery intervals to every 2, 4, 6 or 8 weeks.
Yes, you can pause your subscription whenever and for as long as you like! Just turn off the ‘Auto-Renew’ button in ‘My Subscription’ when you want to pause your orders, and turn it back on to resume.
We’ll be sad to see you go, but you can cancel your subscription at any time! Just head to ‘My Subscription’ and click ‘Cancel’. This will immediately stop your subscription and any subsequent scheduled orders.
The pouches are made of a thin layer of aluminium (approx 80%) sandwiched between fine layers of plastic (approx 20%). This plastic is needed to keep the formulas airtight. There are many benefits to this flexible packaging. The packaging uses 50% less energy to produce and is 68% lighter to ship when compared to rigid plastic. We are already looking at a fully reusable option for our pouches moving forward, however the packaging companies we work with just aren’t there yet, so it will take some more time.
100% aluminium. this is a durable material that exists in plentiful amounts in nature. Unlike plastic which needs petroleum, a non-renewable resource, aluminium is extracted from bauxite. The Aluminium Association has predicted that bauxite resources will last for centuries. Aluminium is also infinitely recyclable unlike plastic which downgrades every time it is recycled until rendered unusable. Aside from this, it also looks great in your bathroom!
The boxes are made out of cardboard and is very easily recycled. You can put this in your recycling bin at home. Our recycling bags are plant-based and are biodegradable and compostable. We use no glue or tape on our boxes, only a paper sticker to seal.
Our pumps are BPA free. The cosmetic grade liners inside our bottles and pouches are also BPA free.
Yes. As a company, we are working towards minimising single-use plastic as much as we can from our packaging. Most of our continued development will go into sourcing alternative materials for all components that can be either reused or recycled. For now, if you want to have a completely plastic free product, select a cap over a pump when choosing your bottles.
At present, our packaging is sourced from a specialist aluminium manufacturer in East Asia. Our boxes are sourced in the UK. When sourcing manufacturers in the UK to work with, we noticed that many of them outsource to a third party in East Asia and place high markups on the same products. This would have meant higher prices for our customers, so we decided to go direct. Whilst shipping from East Asia from a carbon emissions perspective is higher, we recognise that the reuse and refill, plus tree planting element of our model means our company is carbon neutral overall. We also ship in bulk and use sea shipments over air.
Yes. If you are purchasing one of our starter kits, a recycling bag will be included. If you are repurchasing and need a recycling bag, please select this option when purchasing your refills and it will be included in your order for free.
We receive your pouches back to our warehouse directly through the post. Once we have collected enough in bulk, we separate the caps, which we reuse, then we send the rest to Terracycle who take care of all the reprocessing of the materials.
The material in the pouches is shredded, washed and agglomerated into a crumb. It is then extruded into a pellet to make items such as park benches and outdoor furniture.
Yes, aside from our cardboard boxes which are easily recyclable at home, that’s right. We want to take full responsibility for the life cycle of our products and we want to make it as easy as possible for you to help us do this. All we ask is that you commit to sending the pouches back in the prepaid recycling bags. This effort will ensure you stay conscious!
We believe that recycling is a very efficient way of managing waste if it its implememented and managed properly. The problem we have at the moment is that we don’t know how to recycle correctly and our resources are stretched, with recycling often being sent abroad. Once this happens, waste often ends up dumped in the countryside and washed into the ocean by rain. By implementing a dedicated recycling programme that ensures we send our waste directly to our recycling partner, we have control over what happens to the waste we produce.
Yes, 100%. Our products contain no animal ingredients.
Our products are 99% natural and up to 79% organic. There are certain very safe ingredients such as Sodium Benzoate which protect the liquids that can’t be classed as natural, but are key to formulation. You can read more about our individual ingredients on our Ingredients page.
No, our products are never tested on animals, nor are our ingredients.
Pure essential oils. This means our formulas smell authentic to their ingredients and don’t have the heavy synthetic smell you can often find with mass produced formulas.
Absolutely! Because they don’t contain any harsh chemicals such as SLS and parabens. As they are scented with essential oils, they are a lot gentler on the skin.
No, our products are free from SLS and parabens. SLS is short for Sodium Laureth Sulphate and is used in a range of personal care products from shampoo to toothpaste to face wash. It helps the product to foam. Parabens were introduced in the 1950s and are used to prolong shelf life in products. Both ingredients have been linked to certain health problems when used over long periods of time, and sulphates are one of the biggest causes of carbon emissions in shampoo manufacturing.
Yes. We work with a supplier that is eco-certified and uses ingredients sourced in this way.
We make our formulas in Europe.
Yes, our products do not contain any palm oil.
Ecologi plants trees and funds the worlds best climate crisis solutions. You can check them out here: www.ecologi.com
We’re working with Ecologi to build our very own Fiils Forest. We’re supporting them on reforestation projects in Madagascar, as they fund climate projects to reduce carbon emissions around the globe. With every purchase you make, Ecologi will plant a tree in our Fiils Forest. This way, you are helping us on our mission to not only become a carbon positive family but to regrow our home.